FAQ

Q: How long does shipping take?

We process orders within 2–5 business days. Once shipped, delivery usually takes 7–15 business days within the U.S.

Q: Do you ship internationally?

Currently, we only ship to addresses within the United States. We’re working on expanding to more countries soon.

Q: Do I get a tracking number?

Yes. A tracking number is emailed once your order ships. Please allow up to 48 hours for the tracking link to activate.

Q: What is your return policy?

We accept returns only if the item is damaged, defective, or significantly different from what was described. Change-of-mind returns are not accepted.

Q: How do I request a return?

Email support@learnplayful.com within 7 days of receiving your order, including your order number and photos of the issue. We’ll review and guide you through the next steps.

Q: Who pays for return shipping?

If the return is due to a product issue, we cover the return shipping. Otherwise, return costs are not covered.

Q: What payment methods do you accept?

We accept secure payments via PayPal and other major gateways supported by Shopify. All transactions are encrypted.

Q: Can I cancel or change my order?

Orders are processed quickly and changes can’t be guaranteed. If the order hasn’t been processed yet, contact support@learnplayful.com ASAP and we’ll try to help.

Q: What age groups are your toys designed for?

Our toys cover infants through early school-age children. You can shop by age on our website to find developmentally appropriate products.

Frequently Asked Questions (FAQ)

Welcome to LearnPlayful! Below you’ll find answers to common questions about our toys, shipping, orders, and returns. If you still need help, feel free to contact us.

📦 Shipping & Delivery

How long does shipping take?

We process orders within 2–5 business days. Once shipped, delivery usually takes 7–15 business days depending on your location within the U.S.

Do you ship internationally?

Currently, we only ship to addresses within the United States. We’re working on expanding to more countries soon!

Do I get a tracking number?

Yes! You’ll receive a tracking number by email once your order ships. Please allow up to 48 hours for tracking to activate.

🔁 Returns & Refunds

What is your return policy?

We accept returns only if the item is damaged, defective, or significantly different from what was described. We do not accept returns due to change of mind.

How do I request a return?

Email us at support@learnplayful.com within 7 days of receiving your order, along with your order number and photos of the issue. We’ll review your request and guide you through the next steps.

Who pays for return shipping?

If the return is due to a product issue, we’ll cover return shipping. Otherwise, return costs are not covered.

🛒 Orders & Payments

What payment methods do you accept?

We accept secure payments via PayPal and other major payment gateways supported by Shopify. All transactions are encrypted and safe.

Can I cancel or change my order?

Once an order is placed, we cannot guarantee changes due to rapid processing. Please double-check your cart before checkout. If your order hasn’t been processed yet, contact us ASAP and we’ll try to assist.

Is tax included?

All prices are listed in USD and do not include local taxes or import duties, if applicable. U.S. customers typically do not encounter extra fees.

🎁 Our Toys

Are your toys certified safe for children?

Yes. We carefully select products that meet child safety standards and are made from non-toxic, child-friendly materials. Most toys are suitable for ages 0–6, with some expanding into older age brackets.

What age groups are your toys designed for?

Our toys cover a range from infants to early school-age children. You can shop by age on our website to find developmentally appropriate products.

Are these real Montessori toys?

Our products are Montessori-inspired and selected based on their educational value and alignment with learning-through-play principles. We also offer STEM-focused toys that complement the Montessori approach.

📨 Still have questions?

We’re here to help! Reach out via our Contact Us page or email us at support@learnplayful.com. We typically respond within 1–2 business days.